Shipping policy

Last updated: 21 October 2026

Free delivery to UK customers, with clear information about processing, dispatch and delivery support.

1. Delivery area and charges

Protien Hub delivers beauty and personal-care devices to addresses in the United Kingdom only. We do not currently offer international shipping. Standard UK shipping is free on all orders, with no minimum spend. Any delivery restriction for your address will be shown at checkout before you pay.

Check the delivery address, selected product variant and final total carefully before placing your order. We will not add an undisclosed shipping charge after you order.

2. Handling and delivery estimates

Dispatch country: United Kingdom. We offer free standard delivery to UK addresses only.

Our standard UK delivery schedule
Order handling	1–2 business days, Monday to Friday
Transit after dispatch	Estimated 3–5 business days, Monday to Friday
Total delivery estimate	4–7 business days
Daily order cut-off	12:00am (midnight), UK time
Shipping charge	Free

UK time follows Europe/London, including seasonal GMT/BST changes. Saturdays, Sundays and UK public holidays are not business days. Orders placed after the daily cut-off or on a non-business day enter the next business-day processing cycle.

Delivery estimates start from order processing and are not guaranteed arrival dates. If an issue affects your order, contact us for an update. Unless another delivery period has been expressly agreed with you, your statutory delivery rights continue to apply.

3. Order confirmation and dispatch

Order information is sent to the email address entered at checkout. Please check that it is correct and check your spam or junk folder if a message is missing. Where tracking is available, we send the tracking details after dispatch. A tracking link can take time to show its first carrier scan.

Orders are dispatched from within the United Kingdom. We remain your point of contact for the order, delivery and any return; you do not need to resolve an order problem directly with a supplier.

4. Address changes and delivery instructions

Contact us as soon as possible if you notice an incorrect or incomplete address. We will check whether it can be corrected before dispatch, but cannot promise a change once a parcel is in the carrier network. Tell us about any access instructions needed for delivery.

If delivery is unsuccessful or a parcel is returned to sender, contact us so we can confirm what happened and discuss redelivery or a refund, as appropriate. Any proposed additional cost must be explained and agreed with you in advance.

5. Delayed, missing or damaged parcels

Email your order number and a description of the problem to our support team. If tracking says delivered but you cannot locate the parcel, check the delivery information and any nominated safe place, then let us know. We will investigate with the relevant fulfilment or delivery provider and explain the next steps.

Please retain the packaging and take photographs if a parcel arrives visibly damaged, where practical. Photographs help an investigation but do not replace your statutory rights. We remain responsible for goods until they come into your physical possession, or that of a person you nominate, subject to the rules that apply if you independently arrange a carrier.

6. Cancellations and returns

To request cancellation before dispatch, contact us promptly. Delivery problems do not remove your cancellation or faulty-goods rights. Read our Cancellation Policy and Return & Refund Policy for the process and applicable deadlines. UK return postage is free for both change-of-mind and faulty-item returns, using the prepaid label we issue by email.