FAQs

What does Protien Hub sell?

We sell beauty and personal-care devices, including facial cleansing tools, hair styling tools, hair removal devices and personal-care accessories.

Where do you deliver?

We dispatch orders from the United Kingdom and serve customers in the United Kingdom only. We do not currently ship internationally.

How much is shipping and how long does it take?

UK shipping is free. Handling takes 1–2 business days and transit takes an estimated 3–5 business days, Monday to Friday, for a total estimated 4–7 business days. The daily cut-off is 12:00am (midnight), UK time. Weekends and UK public holidays are excluded. See our Shipping Policy.

How do I choose a device or variant?

Check the product page for the specifications and available colour, plug or other options. Select the required variant before adding it to your cart. For help with a particular device, email us its name or product link before ordering.

How do I contact support?

Email support@protienhub.shop or call +44 7440 341668. Support hours are 9am–9pm UK time. Include your order number for an existing order, and photographs where helpful for damaged or incorrect items.

Can I change or cancel my order?

Contact us as soon as possible to stop dispatch. For eligible online purchases, your statutory right to cancel lasts until 14 days after the day you receive the goods; a dispatch request deadline does not limit this right. If it has not been dispatched, we can cancel and issue a full refund. Address changes depend on the stage of processing. Dispatched orders follow the return process. Your statutory rights are unaffected. See our Cancellation Policy.

How do returns work?

Request a return within 30 calendar days of delivery by emailing support. Return postage is free for change-of-mind and faulty-item returns. We email a prepaid return label and instructions for returns to Protien Hub, 157 Wardour Street, London, W1F 8WQ, United Kingdom. There is no restocking fee. Conditions and statutory rights are explained in our Return & Refund Policy.

When will my refund arrive?

We process refunds to the original payment method within 3 calendar days once the refund is due. For returns, this is after we receive the returned goods or evidence that you have sent them back, whichever happens first. For an order cancelled before dispatch where no goods need returning, this is after your cancellation notice. Your bank or payment provider normally takes a further 7–10 days to display the credit, so please allow up to 13 days in total from the refund becoming due. Contact us if the credit has not appeared after this period. Any earlier statutory deadline takes priority. See our Return & Refund Policy.